Returns and Exchanges Policy
Last updated: July 31, 2026
We want you to feel good wearing The Doodle Society. If your purchase is not the right fit, eligible items may be returned or exchanged within 30 days.
Return Period
Return or exchange requests must be submitted within 30 days of the date your order was delivered.
Requests received after the 30-day period may not be accepted.
Return Eligibility
To qualify for a return or exchange, the item must be:
- Unworn
- Unwashed
- Unused
- Free from stains, odours, pet hair, or damage
- In its original condition
- Returned with its original tags and packaging, where applicable
We reserve the right to decline a return or exchange if the item does not meet these conditions.
Exchanges
Eligible products may be exchanged for another available size or product variation.
Exchanges are subject to inventory availability. Because some products may be released in limited quantities, we cannot guarantee that the requested replacement item will be available.
If the requested item is unavailable, we may offer a refund or another available option.
How to Request a Return or Exchange
Before sending an item back, please contact The Doodle Society through our contact page.
Please include the following information:
- Your full name
- Your order number
- The item you would like to return or exchange
- The reason for the request
- The replacement size or variation requested, when applicable
Please wait for return instructions before shipping your item.
Items returned without prior approval may not be accepted or processed.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or different from what was ordered.
Original shipping charges are non-refundable unless the return is related to an error made by The Doodle Society.
We recommend using a trackable shipping service. The Doodle Society is not responsible for returned packages that are lost or damaged while being shipped back.
Refunds
Once your returned item has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Shipping fees are not normally refundable.
Your bank or payment provider may require additional time to process and display the refund.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive a damaged, defective, or incorrect item, contact us as soon as possible and include:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging, where relevant
After reviewing the request, we will provide instructions and determine whether a replacement, exchange, or refund is appropriate.
Non-Returnable Items
The following items cannot normally be returned or exchanged:
- Gift cards
- Items marked as final sale
- Items that have been worn, washed, altered, or damaged
- Items without their original tags
- Personalized or custom-made products
- Items returned after the 30-day return period
Your rights under applicable Canadian consumer protection laws are not affected.
Product Sizing
Customers are encouraged to review the available sizing information before ordering.
Choosing an incorrect size does not make the product defective. Eligible unworn items may still be exchanged within the 30-day exchange period, subject to product availability and the conditions outlined above.
Contact Us
For questions about a return, exchange, or refund, please contact us through our contact page.
Please include your order number and relevant details so we can review your request.